"Very poor communication and standards that have..."
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
My Dad was admitted to ward 18 after a hip replacement operation at nearby Fulwood Hall hospital(-Excellent standards and 5* treatment) He then got moved to ward 4 as they needed his bed on ward 18!! On ward 4 he was not mobilised, still had original catheter in place and wound dressing from his operation. The ward seemed very understaffed and there seemed a complete lack of communication about what was happening. When you phone the ward they never answer the phone and as we speak I have been trying to get through for the last 2 hours!!
We were told by a staff nurse that he was going back to Fulwood Hall but they were waiting for a bed....... not true as I phoned them myself and his room was ready for him to return to !!! My sister and I made a visit to ward 4 this morning at 11am to speak to the ward manager and was told dad would be returning to Fulwood hall today............endless phone calls unanswered later and even the phone was picked up then put down!!!!!! Appalling!
It is now 7.30 pm and no idea what is happening as you can't speak to anyone. Missed visiting time and poor dad is stuck on this incompetent ward for even longer!!! The only good thing is that when I called Fulwood
Hall hospital they answered the phone straight away and I talked to a lovely person who informed me immediately that dad hadn't returned there. They even joined in to help us find out what was going on.....many thanks to this Fantastic establishment.......RPH have a very long way to go and things have certainly gone downhill since my mum was in 3 years ago. A very frustrating time for all of us.