"Delays getting hospital bed"

About: Tameside General Hospital / General medicine

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…

My wife had a fall from her bed – she was catching up on her sleep. Ambulance services came within about 15 minutes. Could not find a pulse, kept checking for one. In time they decided to take her to Tameside Hospital – this part was quite good.

She spent approximately 44 days in hospital and died there in January. I had had a bed set up at home for her to be cared for from the next day.

When we arrived at hospital it seemed a long time before we were seen and got a bed for her. She was on ward 45. I think the care can be improved with more communication.

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Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are so sorry for your loss and thank you for providing feedback during this difficult time. We will ensure your comments are discussed at the ward meeting to improve care and communication for our patients.

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