"the bed near the window,having ..."

About: South Tyneside District Hospital

(as the patient),

What I liked

the bed near the window,having access to the internet,

What could be improved

food,i had mine brought in as food was not edible,visiting times should be 8-8pm as patients are bored from 7am-2pm,and then have to wait until 7-8pm,i thought these times were meant for doctors rounds my doctor came during visiting hours,in which i wanted time with my family,i would like a reply to these coments please,doctors had 10 hours in which to come,and come in when inconvienient .i also had to wait until 2pm for dinner and 7pm for tea,as it was brought in,and i had breakfast brought in for next morning,i pay my stamp,please improve the food

Anything else?

visiting time 8am-8pm apart from meal times,patients are woken up early and have nothing to do until 2pm,we need activities laid on like the childrens ward

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Response from South Tyneside District Hospital

Thank you for your feedback which is very helpful. I am so sorry that you did not like the food which was provided , this is an area about which we usually get every good comments and it is disappointing that you did not have such a good experience. I will make sure our catering team receives your comments so they can improve any aspects of the service which are needed.

Thank you also for your comments about visiting times. It is very difficult to please everyone about this but we have moved from more extended visiting times to restricted times to allow patients who are unwell the opportunity to rest and to allow ward work to be done which can be very difficult when there are a large number of visitors on the ward. It is important that we have time to do both the routine jobs such as cleaning and of course clinical care such as patient observations, medicine rounds and of course ward rounds so that patients have a safe well managed environment during their stay.

I am very sorry that your meal times were interrupted by doctors doing ward rounds. This should not have happened unless urgent other urgent care has prevented the doctor from attending at usual times. We do have protected meal times to try and avoid this . I will ask our Matron to look into this and remind our clinical staff that this should be avoided where possible.

I am pleased that you enjoyed having access to the internet and note that you would have liked more activities on the ward. We do have a library service and of course bedside televisions which for short stays are usually sufficient for people who are ill. For patients in wards where longer stays are involved such as elderly care, or in the children’s ward , we do often have activities available.

I will feed all your comments back to our patient experience group and I am very grateful that you have taken the time to let us know about your experience of our services.

Kind regards

Lorraine Lambert

Chief Executive

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