"rude secretary and lost referral"

when I first had a fast track referral it was lost by the hospital and I had to ask my GP to send it again. I then had a biopsy and was told in a letter a nurse would ring me with the results. I was not happy to have my results given to me over the phone by a nurse and so I phoned my consultant s secretary. I was very upset when I phoned, the secretary raised their voice to me and was quite rude, when I expressed I did not like their tone of voice or the way they were talking to me they said " I don't like the way your talking to me" and hung up. This is absolutely disgusting when you are dealing with someone who has already had cancer and is waiting to find out if it has come back