"Pretty awful non communication"

About: Stoke Mandeville Hospital

My mother was taken in to Stoke Mandeville last Friday. She is still in Stoke Mandeville.

No Doctor has come to see me to explain what is wrong with her. I had a phone call saying there would be a meeting today Wednesday. Today came and went.

Then I get told they need to check if she has carers. So for six days now, no one, and I mean no one has had the courtesy to let me know what is wrong with my mother.

I feel that I shouldn't be having to write this review, But I just am unable to believe that no Doctor has come to tell me how ill my mother is.

The nurses do their job, but even they were unsure. This, Stoke Mandeville Hospital is just appalling communication.

Story from NHS Choices

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Responses

Response from Buckinghamshire Healthcare NHS Trust

I am very sorry to read that you have been experiencing difficulty in finding out what is wrong with your mother since she has been admitted to Stoke Mandeville Hospital.

We would like to understand more about your experience, both to try and resolve this matter for you and to learn from your experience to improve our service.

If you are happy to share more detail about your specific experience please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk