"Rude staff Phlebotomy department"

About: William Harvey Hospital

I visited this department to day and the 2 phlebotomists that were there were very unfriendly. The phlebotomist said "Give me your name and date of birth", it always pays to say please or say it in a friendly manner, after they took the blood they said "done". I know this must be a boring tedious job but sometimes it helps and makes the job better if you are pleasent to patients.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from William Harvey Hospital

As you say, 'please' is such an important word and being pleasant to patients costs nothing - I am so sorry you had this experience.

We will provide some Customer Service Training in the near future.

Thank you for bringing this to our attention.

PS I hope the results from the blood test are OK.

  • {{helpful}} of {{total()}} people think this response is helpful