"Excellent care received for my 16 month old son"

About: Queen Alexandra Hospital

My young son had to attend Plastic Surgery on 28th October to have a minor op on his finger after trapping it in a door.

I can honestly say I was so impressed with everyone we came into contact with.

My son is only 16 months old and was understandably distressed, both he and I were treated so kindly and kept informed every step of the way.

Even in theatre, one of the nurses got a Peppa Pig episode up on her iphone to distract my son before he went under a general.

And when I had to leave him there, they didn't make me feel stupid for being upset and were just lovely.

The children's ward Shipwrecked we were on was also spotlessly clean. We went back a week later to have the bandages off and although yes, there was a wait (10.30 appointment and we went in at 11.20), I still could not fault anyone.

Would be happy to come back to QA if I had to.

Story from NHS Choices

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Ms Plumbley I'm very pleased to hear that everything went so well for your son when he had surgery on his finger. I would like to thank you for taking the time to add your positive comments, which will be shared with the staff involved. Should you ever wish to share your views, good or bad, about the hospital then please e-mail our Patient Advice & Liaison Service on PHT.PALS@porthosp.nhs.uk or telephone 0800 917 6039. Kind regards. Debbie

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