"Fracture clinic telephone accessability"

About: Whipps Cross University Hospital

I have now been attempting to contact the fracture clinic for 2 days. The number either rings out, on at least 3 occassions the receiver was lifted and replaced and the remainder of my attemts resulted in a message requesting entry of mailbox ID.

Unacceptable and a far cry from the MRI Scan department which responded quickley to a referral from my GP and resulted in an efficient and timely appointment.

Needless to say this is a service that has been commissioned from a non -NHS provider that treats patients with respect.

I am unable to rate the service as I have not been seen and it appears that I will have to get treatment for my torn ligament and knee fracture privately.

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Responses

Response from Whipps Cross University Hospital

We are sorry to hear that you have been trying to contact our Orthopaedics Department and the phone wasn’t answered. We apologise for this. This must have been very frustrating for you.

Thank you for providing us with your feedback and notifying us of this. Your comments have been shared with the team in orthopaedics so that they are able to make improvements to the service.

Kind regards

Barts Health NHS Trust

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