This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I feel very upset about my procedure"

About: Good Hope Hospital / Gynaecology

(as the patient),

Recently I was an outpatient for an investigative hysteroscopy. I did all that was required, and took 2 paracetamol as advised an hour before the procedure. I was advised by a nurse when I arrived that I would be given a local anesthetic in my cervix and gas and air for the pain.

The procedure ended up being one of the most traumatic and painful experience of my life. I felt absolutely everything, and cried and cried throughout the procedure. I was offered no gas and air. I was told I had received a local anesthetic but I still felt unacceptable amounts of pain.

I cannot understand why I had to go through this? Why was I not at least sedated? Why was there no pain relief available? Why when I cried and cried and became very distressed were no measures taken to help relieve the pain?

I have to state that the nurses and doctor were very kind, and caring, but I strongly believe that what I endured is beyond what anyone should have to endure, and steps needed to be taken to help me deal with the pain.

I worry that the decision not to give a general anesthetic to women who go through this procedure is purely a financial one. It simply costs more money to ensure our comfort.

I believe this is a widespread issue, and that there should be measures implemented to ensure no one ever has to endure the pain I went though.

I have had numerous procedures in my life: smears, ovary removal, endometriosis lasered off, a clip on one of my Fallopian tube, and yet this was the most barbaric, traumatic and agonising experience of my life. I felt violated, and was very, very upset.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 10/11/2015 at 12:19
Published on Care Opinion at 13:11


Dear Buth

Thank you very much for your comments regarding your recent experience at Good Hope Hospital.

I am sorry to learn that you found your experience to be traumatic and extremely painful.

I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.

Can I please ask you to contact either myself or Iona Belgrove Patient Services Manager on 0121 424 0808 or by email:

patientservices@heartofengland.nhs.uk.

I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

We look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Buth (the patient)

Many thanks for taking the time to read my comments and to reply Marie. I will be in contact shortly once I am back home.

Response from Good Hope Hospital 8 years ago
Good Hope Hospital
Submitted on 12/11/2015 at 14:52
Published on nhs.uk on 14/11/2015 at 01:41


Dear Buth

Thank you very much for your comments regarding your recent experience at Good Hope Hospital.

I am sorry to learn that you found your experience to be traumatic and extremely painful.

I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.

Can I please ask you to contact either myself or Iona Belgrove Patient Services Manager on 0121 424 0808 or by email: patientservices@heartofengland.nhs.uk.

I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

We look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k