"Administrative error"

Received letter and documents dated mid October 2015 for in patient stay in early November 2015.

Data form enclosed with admission pack completed and sent back in s. a. e. Phoned the Secretary Direct line to confirm admission.

We took the letter to Garden House and flight tickets and escort arranged. Accommodation at Clan Havan booked.

The week before this planned stay my husband was admitted to ARI ward 311. During this time I visited ward 211 to see what procedure was anticipated for my husband the following week and discovered that they did not require him for any admission and simply said it had been an administrative error.

I feel you should be made aware of this. We were able to cancel the air tickets and accommodation on the Friday. If I had not gone to ward 311 on the Thursday we would have gone as scheduled, to Aberdeen. We have since learned of other patients with similar experiences. At a time when the NHS are cash strapped this is shocking. Also the stress it causes to patients and their relatives.

And to hear those words administrative error and dismissed!