"Oustanding care"

About: Leicester Royal Infirmary / Maternity

(as the patient),

I experienced outstanding care whilst delivering my second baby. Our midwife, Emily, was absolutely excellent and we felt cared for, supported and in expert hands. We also received superb care from the other midwives, nurses, anaesthetists and staff members involved in the delivery.

We were impressed with the level of professional dialogue between staff members clearly committed to self improvement and improving the care of their patients.

At no point during the ordeal of childbirth (! ) did we feel unattended to or dissatisfied with the level of care.

Our only concern was before the induction of labour took place - we came in as requested by the impact clinic, but the delivery ward was under so much pressure that we had to wait 24 hours before treatment could start.

This is absolutely not the fault of the staff members - we just feel sad that a city based maternity unit is under so much pressure with limited staff.

Once they let able to provide quality care, that is exactly what we experienced. I cannot praise the team highly enough, thank you.

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Response from Ros Moore, Communications Officer, University Hospitals of Leicester NHS Trust

Dear Baby Serens Mum,

Thank you for taking the time to post your comment.

We are really pleased to hear how well you were cared for while you were giving birth in our maternity department at the Royal. Your feedback is much appreciated and has been shared with the team. We hope you and baby are doing well.

Kind regards,

Communications team,

Leicester's Hospitals

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Response from Leicester Royal Infirmary

Dear Reviewer,

Thank you for taking the time to post your comments. We are very happy to hear about your recent experience at Leicester Royal Infirmary. Your kind feedback will be passed on to the team involved where it will be much appreciated. We will also pass on your feedback regarding how busy the service was.

Kind regards,

Communications Team

Leicester’s Hospitals

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