"Seriously Lacking in Empathy and Understanding."
About: Bedford Hospital South Wing Bedford Hospital South Wing Bedford MK42 9DJ
Cannot fault the Reception staff but the consultant had no empathy whatsoever, was dismissive to my concerns and fears and had no patience at all.
Did not explain what was going on and told me their secretary would be in touch.
No-one seems able to return phone calls no matter how many times you leave messages whether via phone or in person.
On my previous visit another Consultant actually came in to discuss another patient while we were there.
We knew his diagnosis, treatment and his illness, everything but his name but that should never have been discussed in front of us. Completely unprofessional.