About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
What a shambles!
We tried in vain to call for information in order to ascertain the whereabouts of my mother-in-law. In a total of 2 hours hanging on the telephone, no-one answered. We set off for the 45minute drive, only to be told on arrival that my mother-in-law was in the discharge lounge. The lift was not working properly, and the stairs were unlit. We were told, when we eventually got to the lounge, that she had never been there at all, but had, in fact, been collected directly from the ward. Staff were totally disinterested and generally unhelpful. The atmosphere for the concerned visitor was thoroughly unwelcoming. A smile would have been nice!
This is our 2nd bad experience at the hospital this year.