"Barts Heart Centre – Pacing Clinic Warning"

About: St Bartholomew's Hospital

Warning for patients with ICDs/pacemakers who rely on Home Monitoring:

I used to be a patient at the Heart Hospital and was transferred to Barts Heart Centre in spring 2015. I have an ICD which needs to be checked every 3 months. This happens remotely through a home monitoring device.

I’ve noticed that the scheduling and checking of these remote readings has become completely unreliable since the formerly excellent Pacing Team from the Heart Hospital moved to Barts and merged with the Barts Pacing Team.

Remote readings have seized to be scheduled effectively and it is almost impossible to contact the team by phone.

The only safe thing to do, at the moment, is to go to the Pacing Clinic in person, especially as the Technicians are actually very helpful, kind and understanding and do everything to keep ICDs/pacemakers and patients safe – as long as you see them in person!

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Response from St Bartholomew's Hospital

We are sorry to read of your dissatisfaction with the organisation of the pacing clinic at St Bartholomew’s Hospital. We are aware of some issues with the remote monitoring service and staff responsible for the unit are looking for solutions that will allow for the necessary improvements to be made. This has included reviewing the staffing workforce for the unit, undertaking an audit of calls received to see how many could be redirected to administrative staff and updating the patient letter templates to ensure that these will contain more relevant information for the clinic patient group. We hope that you will start to see the positive outcomes of this work over the next few months, however if you would like to provide some further feedback please do contact the Governance team at St Bartholomew’s on 0203 765 8868.

Best wishes,

Barts Health NHS Trust

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