"Several Bad experiences"

About: John Radcliffe Hospital

Sadly we have as a family had several bad experiences at the John Radcliffe Hospital. Our youngest child had a bad experience in the childrens ward/outpatients there leaving us unable to trust the hospital and consultants with their care, we now have to pay privately for all treatments and consultations for her misdiagnosed conditions. On a personal note since attending the eye hospital there with eye problems and neurological symptoms that have worsened, I have been waiting since June 2014 to see a neurologist at the same hospital. I did come to the hospital to the A and E after suffering a deep cut at home due to these symptoms in June 2015 and the department there was excellent and helpful with that. I had stitches and a scan and was seen within 3 hours in total. The A and E department and staff were polite, quick and treated me as a person.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your recent treatment in the A and E Department.

We are very sorry that your treatment prior to this was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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