Anyone who has had issues about the treatment they received at the Freeman Hospital and are told to contact the Patient Relations Department, don`t bother, it`s a total waste of time.
I made a complaint on the 7th July 2015 and was told they would look into it and that I would hear from them by the 18th September 2015. It is now November and they have still not replied to my complaint, I have telephoned several times and each time I am told that they are still looking into it (personally I think it`s just an excuse and that they hope that if they make me wait long enough I`ll give up trying).
So my advice to anyone with complaints about the treatment they received there is go and seek legal advice.
"Patient Relations Department"
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
Posted via nhs.uk
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