"Post operative communication"

About: Forth Valley Royal Hospital / Gynaecology

(as the patient),

I recently had surgery for a hysterectomy, on the day of my procedure I met the surgeon who was different to the person I had met at the out patient clinic. I had had an urgent referal as my CA125 was elevated. I had a 5 minute discussion with this Doctor before I went to theatre.

After surgery I was not seen by the Doctor who had performed my surgery.

It would have been good to have been able to ask the Doctor who had performed my surgery a few questions. Just being told my surgery went well by other Doctors wasn't enough information for me.

On discharge I was told I would receive histology results 2-3 weeks after discharge.

On week 3 I waited anxiously for the post to be delivered, week 3 went, no results, I contacted my Gp surgery and was told to get in touch with the Dr who performed my surgery.

On the beginning of week 4 I contacted the Doctors secretary who told me a letter had not been sent to me, instead a letter had been sent to my Gp.

A medical secretary told me my results were "ok". I was so upset at the lack of communication to me - the patient.

I am still waiting to see my gp the first appointment I could get is next week which will be more than 5 weeks after my surgery.

I am a nurse and perhaps seek more information, I want to know what has happened to my body. Also being a nurse working with palliative patients, this journey had an additional anxiety.

On a positive note the care I received was excellent, efficient and all the staff were very kind.

As part of a patients journey I think the after communication is so important in order to help give closure on the experience.

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Responses

Response from Catriona Addison, NHS Forth Valley

Thank you for posting your comments about your recent hospital experience. I am sorry that you found the communication to be lacking post operatively and that you experienced difficulties obtaining results following discharge. This is not the standard of care that we aspire to provide and I can only apologise if this has caused you stress and impacted on your post operative recovery. I would welcome the opportunity to address the issues you have raised and would be grateful if you would consider getting in touch with me so I can review your care and highlight and discuss your concerns with the appropriate staff. You can contact me at Ward 6, Forth Valley Royal, 8-4 Mon-Fri. Thank you for your kind comments about the care you received and I hope you are recovering well from your recent surgery.

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