"the quick admission to A&E ..."

About: Queen Elizabeth Hospital (Gateshead)

(as the patient),

What I liked

the quick admission to A&E via ambulance

What could be improved

patient care, consideration of needs and knowledge/training; respect for patients; response times for medication etc (i waited 4.5 hours from being admitted, with very little pain relief, even when I asked i was told I would have to wait an hour because that is when medication is dispensed)

Anything else?

I will not use this hospital again instead I will opt for another in the locality as this has been a second disappointing visit. The first was for maternity the second I stayed 3 days for serious illness

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Responses

Response from Queen Elizabeth Hospital

We're sorry to hear that you had a disappointing experience at the QE Gateshead. If you want to talk through what happened, or make a formal complaint you can contact our complaints team on 0800 953 0667 or pals@ghnt.nhs.uk

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