"Excellent service, starting with the response..."

About: The Tunbridge Wells Hospital

I particularly wanted to compliment the paramedic team who responded to our 999 call.

One paramedic was there within two minutes, did tests and was followed shortly by three paramedics in an ambulance who took me to A&E at Pembury.

They were all very pleasant, helpful and relaxed and put me at ease.

I was most impressed by the response.

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Response from The Tunbridge Wells Hospital

Dear Janet

Thank you for taking the time to write about your recent experience at the Emergency Department at Tunbridge Wells Hospital. I note that you were particularly impressed with the paramedic staff who came following your 999 call. As these staff are employed by South East Coast Ambulance Service we are unable to pass on your compliments but should you wish to email them directly, they can be contacted at compliments@secamb.nhs.uk. With kind regards, the PALS team

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