"Was Respect Taking a Day Off?"

About: University Hospital Aintree

Through no fault of my own I have had Temporal Lobe surgery.

I was attending a check-up this morning, and due to the effects of my surgery I am easy to confuse, especially in a big complex like AUH.

I stopped to ask a member of staff how to reach my clinic, who completely threw me by saying I was at the wrong hospital, when all they meant was that I needed the Walton Centre.

However, the bit which made the most impact was the tone of their voice, like I should have known which building I wanted.

I hope they never need neurosurgery.

I hope there is someone a bit more sympathetic next year.

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Response from University Hospital Aintree

Hi Noel,

We are really sorry to hear about your experience in our hospital. We are aware that we are on a big site which we share with a number of different organisations, so we do our best to direct people who need help appropriately.

If you wish to take this further our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL

Thank you.

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