About: Eastbourne District General Hospital Eastbourne District General Hospital Eastbourne BN21 2UD
Posted by Anonymous
my complaint inst about my ongoing treatment, as I cannot fault it. But my complaint is the front desk and other departments not answering the phone or messages. Do these people even know how a telephone works? it rings and they must just stare at it! 3 days ive been calling and after about 20 rings someone finally answers you with attitude, they put you through to your extension number and again, just rings and rings until the answer machine picks it up. with my treatment I have to call on certain days or my whole treatment is redundant. we need to be given direct numbers as front desk quite clearly are inadequate and whenever i see them they are sitting down having a chat! appalling service!