About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
Posted by Lynn Sparks
i have been an hearing aid user for over 10 years at this hospital and have always found the dept ready and able to deal with requests. Recently one of my hearing aids stopped working, so took it in for repair and was told it was now obsolete so would need a re-assessment test........wait 3 weeks. Went for the test, was then told they would make another appointment for fitting and programming.......5 weeks.
I will have been without my hearing aid for a total of 3 months.,this is devastating to me as cant hear without them. Its bad enough for new patients but to be told and treated as new patient as no difference for existing patients is terrible. I wish I could go somewhere else for this but I have no option.
Never before has this happened even when my hearing aids were broken and obsolete before, they just programmed the new ones from the exisitng .