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Care and.courtesy

Story from nhs.uk

"Care and.courtesy"

About: Burnley General Hospital

Although I was only at the hospital for half a day for enDoscopy, whilst there I was treated with respect and courtesy the staff made me feel comfortable and explained the treatment properly

The nurses really care about their patients and reception staff put you at ease every where was clean and tidy absolutely no complaints only compliments thanks.

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Responses

Response from Burnley General Hospital 8 years ago
Burnley General Hospital

Submitted on 04/11/2015 at 09:03
Published on nhs.uk on 05/11/2015 at 01:31

Many thanks for your feedback regarding your recent treatment in the Endoscopy Unit at Burnley General Hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback and your comments will be forwarded to the team who will be delighted to hear that your experience was so positive as we always strive to deliver safe, personal and effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator

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