"Thank you for excellent care by Ward staff consultant Urologist and theatre staff"

About: Glasgow Royal Infirmary / Urology

(as the patient),

I was admitted to the Glasgow Royal Infirmary Urology Ward 70 for an operation on my bladder. I just want express my gratitude to the consultant Miss Brown who was very caring and understanding before I went into the operating theatre. I would also like to thank all the ward staff of ward 70 for the care and attention I recieved when I was admitted and to the day I left. The staff were so nice and friendly and went out there way when I needed something to eat or drink, taking in to account I was diabetic and feeling really thirsty, I was also grateful to the Male Staff Nurse (David ) for his understanding care he gave during my stay at the GRI. Thank you once again for outstanding care during my stay at the Hospital

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear waterloo,

I am glad that your experience at Urology was such a positive one and it seems that the staff all really worked together as a team to ensure that all of your needs were met. It is clear that the understanding nature of those looking after you meant a lot and I look forward to passing on your kind comments to the ward team as a whole, and particularly to the staff members you mentioned.

You have also raised in the past about access to fresh drinking water, as I know you have experienced some issues around this when being treated in another hospital. I am glad to see that there were no such problems on this ward.

Thank you again for taking the time to get in touch, and wish you well with your recovery,

Best Wishes,

Lorna

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