"Lovely new modern building work"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted by Anonymous (as ),
What I liked
Lovely new modern building work
What could be improved
Helpfulness. In eye casualty dept. No attempt when calling a patient with poor eye -sight and a cane from walking into a door. When he returned with a doctor to waiting room the doctor was too busy talking to a nurse and the chap walked into door again. Another lady walking with sticks when a nurse told her she had to go to another dept tried to get to her waiting wheelchair and the nurse tutted and said she would have to get a porter as she had a bad back-said in a not too pleasant manner. I know nurses are busy ( i was one for 30 years) . I just feel a little forethought of peoples needs and a little compassion with a nice word goes a long way. We were also escorted to the opticians and back with a nurse and an optician in a very brusque manner and no conversation. Time for us please?