"care of parent"

About: Royal Preston Hospital

parent admitted late on sat 24th Oct with suspected dvt following hip surgery.Father placed on a ward for that was not a ward that covered orthapedics and the relevant problems that arise from this surgery went the whole week without being seen by orthapedics or physios still on the ward now - taking up a valuable bed on ribblesdale.

when visited by the orthopedic consultant, he was told he should not have come to this hospital for his treatment - he went there because that is where the ambulance crew said he had to go! no support or interest shown by the consultant at all - very arrogant and dismissive of the needs of the patient.

no complaints about the treatment for the dvt, but the orthopedics support very poor.

the hand cleaner dispensers outside ribblesdale ward were empty on three consectutive days as well - even when it was mentioned in the afternoon to staff, they were still empty at night visiting.

Someone needs to walk round the hospital with people who have been in as patients and have these things pointed out - or is that what the matrons should be doing? very, very upset and disappointed with the whole situation - I now hope there are no complications that develop from this care/ or lack of care. when he is eventually discharged.

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Responses

Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback and for telling us of your father's experience. We were extremely disappointed and concerned to read your comments and would welcome the opportunity to discuss them further with you. If you would be willing to do so, can we ask you to please contact Rhona Hartley, our Head of Patient Experience and Customer Care on 01772 522793.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback and to tell us of your father's experience. We were disappointed and concerned to read your comments, and would welcome the opportunity to discuss them further with you. If you would be happy to do so, can I ask you to please contact me on 01772 522793.

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