"5 1/2hour wait in a&e"

I was told to go to the western eye hospital by my GP if my eye problem did not improve. Medical staff I.e the triage nurse and the doctor who did my examination were superb but although I expected a long wait 5 1/2hours is unacceptable. No indication /communication was given as to how long we would have to wait and then at 9 pm we were all moved from the a&e waiting area to the second floor waiting area.

I do realise that more serious cases take priority and on a Saturday night there is limited staffing. From my observation,your reception / nursing staff could do with some training in people and communication skills to be more considerate and Understanding of patients anxieties.