"My mental health treatment"

About: Leeds and York Partnership NHS Foundation Trust

(as the patient),

I moved back to Leeds just over a year ago after living in east Yorkshire for a few years and was transferred back to Leeds Mental health team..Now I have suffered with my mental health for a number of years and have had many admissions to hospital because of it ..since being back in Leeds my team have been at Millfield house in Yeadon, I have found my CPN to be a waste of time they cancel appointments and they have not helped one little bit ..after seeing them on numerous occasions its like they havent even taken the time to study my notes or even get the basics ..they don't take notes at the appointment, and seems to be only interested in getting me to join groups like gardening which isn't my thing or other activity groups.

Over the last year I have needed support on a number of occasions, 3 times very recently I was in crisis where I was self harming but I felt there was no support, I needed to be in hospital as I was a risk to myself and I couldn't get in contact with them so I went to the A&E myself but was sent home as no beds available I was not even offered the home teams help, My partner is disabled and im his long term carer and he recently had 3 heart attacks one after the other earlier this year. as you can imaginine that really put me over the edge I am also a carer for my elderly parents, on the evening of my partners heart attacks I was a mess as I was told partner was critical, I called the crisis number and they said they would pass this on to the duty team at Milfield House where I was promised someone would call me the next day ..but guess what.

No one did. .. I called myself to speak to my CPN but they were on leave ..Was I given a temporary contact. . No.. didn't get no support at all. . I felt like no one was there at my time of need.

Over the last few months I have been caring for my partner and my parents and had no time for my health really I am battling daily trying to hold myself together ..Last week to my amazement I received an letter from my CPN..I didn't even know they had returned from leave as didn't even let me me know... saying they had not heard anything from me for a while and if I didn't contact within 14days of the letter they would take off her case load and wish me well in the future. .. This is not the first time I have had a similar letter ..All they seem to want is me off their book ... I feel so alone and I don't feel I could now contact them again as I feel that the support is non existent and Milfield House staff are no better. . I feel like I have been left alone

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Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear Helpmerawdon

Thank you for taking the time to share your story. As the Clinical Lead at Millfield House, I was disappointed to read about your experiences. From what you have described, this is definitely not the experience we would want people who access our services to feel. The team always strive to be professional and respectful to people who use our service.

I would be more than happy to speak with you in order to further understand your recent experience and to listen to your concerns. If you would like to contact me via our PALS team who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net, they will be able to put in you touch with me.

Kind regards

Sean Devanny - Clinical Lead