"Husband been waiting 17 weeks for Mri results"

About: Colchester General Hospital

My husband was told at his appointment that He would receive mri results within 6 weeks but it's been over 17 weeks now! He's tried calling but no one answers the phone he's left message and no one calls back! He's just been left with no idea what's wrong and no help.

Story from NHS Choices

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Neurology 31/10/2015 08:58:46”, please?

Many thanks

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