"Still waiting"

About: Dorset County Hospital

I had kidney stones and a UTI at the same time 3 months ago. I was in agony. I was hunched over and could barely walk. I was in A&E for 7 hours. Even though my doctor notified the urology team we would be coming the night before and was almost empty the day we arrived. The team were lovely,

I can't fault them. However, I was asked a million times what the problem was by so many people even though they wrote it down each time on my notes. I had to pee in a pot more times than I can remember. Since this, I was just told to take antibiotics and they would make an appointment for me to have the stones removed. 3 months later and I still have heard nothing about an appointment and still have the stones.

Story from NHS Choices

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Responses

Response from Dorset County Hospital

I am sorry to read your recent experience. I will share you post with our Urology team.

I am glad to hear that the team were lovely, but I'm sorry that you had to repeat your story so many times and was in so much pain.

As feedback through this site is anonymous please contact the Urology Team to chase up your appointment or you can call or email us with your details on 0800 7838058 or pals@dchft.nhs.uk.

Best wishes.

Sarah Silverton.

Patient & Public Experience Lead, Dorset County Hospital

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