"I was an in patient in ward 13 ..."

About: Freeman Hospital

(as the patient),

What could be improved

I was an in patient in ward 13 This ward was a secured ward and contained many disturbed and elderly patients who had difficulty managing the toilet themselves.The day staff were excellent but the night staff were never the same two nights running and were totally unaware of the patients condition and and seemed to be running on minimum numbers .Thet were on occasions quite rude and made no urgent attempt to answer the patients bell. On one occasion a young lady with only an operating gown walked into the bay proceeded to strip and get into an empty bed.I thought she may have recently had an operation so rang my bell and although mine was the only bell ringing it took seven minutes for any response.

Anything else?

I would never like to go into this ward again.

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Response from Freeman Hospital

Thank you for taking the time to place your comments about your experience on ward 13. We are very disappointed that the care you received fell below the standard expected and we apologise for this. Ward 13 is a busy medical ward that does care for a number of elderly and confused patients although this should in no way mean that the call buzzer is not answered in a timely manner. Your concerns regarding the attitude of staff and the care received have been brought to the attention of the ward sisters and have been discussed with staff in the area concerned.

If you would like the directorate manager to further investigate your concerns, please e-mail melanie.cunningham@nuth.nhs.uk with further details.

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