After a near miss on the A16 I knew I had damaged my arm with the pain this was giving me and went along to the Johnson to have this checked out.

I was greeted by a disgruntled receptionist with about 5 people in the waiting room (5!).

As well as explaining what had happened in front of the patients and them wanting more information that really only a professional should want to know, they then informed me that there was a two hour waiting time which meant they would be closed before I was seen.

I said I would go and see my GP and get some pain relief until they were open again and they shouted after me that I wouldn't get pain relief from the hospital.

This was embarrassing in front of the other patients and made me feel that they just thought I was there for tablets!

I have since seen my GP who referred me to another hospital and it appears I have been walking around for a few weeks with a torn tendon and broken bone in my shoulder.

Thank you to the receptionist at the Johnson, you have shown just how professional your department is in delaying going to have this checked again and the pain that this has inflicted on me.

As someone who used to work in the NHS I was disappointed at the attitude of this person and if there were less in the waiting room I would have treated them just as they had me.

No dignity or respect.

Story from NHS Choices

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Response from The Johnson Community Hospital

We are very disappointed to hear about the way you were treated when you attended our Minor Injury Unit at Johnson Community Hospital and would like to apologise for this. We would like to assure you that Lincolnshire Community Health Services NHS Trust does not tolerate patients not being treated with dignity and respect by our staff.

We would welcome the opportunity to discuss the issues you raise with you so that we can conduct a full investigation and would like to thank you for raising your concerns. Please contact our Complaints team on 01529 220356 if you would like to discuss the issues you raise in more detail. The complaints team would be happy to arrange for the service lead to contact you to discuss your concerns. Alternatively you can email the Complaints team on LHNT.LCHSComplaints@nhs.net

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