"Errors in appointments - poor communication"
About: The Royal London Hospital The Royal London Hospital E1 1BB
I would advice you to review the way that you contact patients with regards to upcoming appointments.
I received a txt msg informing me about an appointment that I had to attend. I had absolutely no idea what this was all about so when I called in the phone number provided to receive info,
I was told that there was absolutely nothing in the system under my name and I made a mistake! Then all of the sudden I receive a letter that I missed an appointment and a new appointment is available for me.
There is even a handwritten note that makes me even more confused about what this appointment is about . am I visiting the obstretics team or endocrine team. Very confusing not at all inspiring trust.
You really need to review the way you contact patients or ensure your system is up to date so that when a patient contacts you, you can provide accurate details on the reason and status of his appointment