"Brilliant visit to Kent & Canterbury."

About: Kent & Canterbury Hospital

I have had undiagnosed atrial fibrillation for several years, but could never get to my doctor when I had an episode. On Tuesday 27th October 2015 I had another episode and was determined to get something done, and so I phoned 111 who told me to go to The Minor Injuries dept. at K & C.

On arrival at 22.00 hrs. I was immediately seen and connected to lots of wires.

I left next morning at 11.00 having seen the duty doctor and the consultant. During these few hpurs they had explained to me what was wrong and discussed which medication I should take, and when I agreed to this they obtained the necessary medication from the pharmacy. They also made sure that I knew what to do should I have any problems in the future. I fully understood all that I had been told.

During this short stay I had the best care I could have had from kind and skilful people.

The doctors, the nurses, the cleaners and the tea staff were all brilliant.

When I left, one of the nurses took me to reception and asked the person there to phone for a taxi for me.

Terry Smith.

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Responses

Response from Helen O'Keefe, Acting Deputy Chief Nurse and Deputy Director of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Terry

I appreciate you taking the time to feedback on your experience at the Emergency Care Centre, Kent & Canterbury Hospital. It is great to hear about when we get things right for our patients. We are trying to improve on ensuring we give appropriate explanation and advice to our patients, particularly at discharge and so it is good to have this feedback of good care from you.

Helen

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