"Wonderful, thorough and compassionate care"

About: Arrowe Park Hospital / Accident and emergency

(as the patient),

Wonderful, thorough and compassionate care shown by the staff at A&E at Arrowe Park Hospital.

I was a visitor to the area and had sustained a deep tissue foreign object in my thumb. Not wanting to bother the local hospital, I phoned 111 who directed me to Arrowe Park due to the risk of septicaemia.

The nurse Ian introduced himself by name, put me at ease and showed true care and competence when dealing with my injury. There was another nurse who was also very patient and kind, I'm sorry I didn't get her name.

Thank you.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are proud of how our staff cared for you in our Emergency Department.

Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department.

If we can be of further assistance in any way, please do not hesitate to contact the Patient Relations Team on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to Patient Relations Team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

We hope that you were still able to enjoy your visit to the area!

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