"still waiting for my results from repeated..."

About: Queen Elizabeth Hospital (Gateshead)

While being treated at this hospital its been fine you's have really looked after me but when it comes to waiting for a phone call with my results on bloods it's a different story, I've been waiting since Monday to hear from you's .i have rang you myself numerous of times and all i got was we will phone you back and I'm still waiting one person even hung up on me. I think that's disgusting all i want is my results.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thanks for your feedback. Listening to your story, it sounds like we've fallen short of the experience that we aim to provide at the trust for our patients. If you would like this to be looked into further you can contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667. They can provide advice and guidance on any concerns you may have.

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