"Audiology department TINNITUS"

About: Darlington Memorial Hospital

The practitioner was very clear and answered every question in a way that was understandable to someone for whom English is not their first language.

Instructions about what to do next were extremely carefully explained along with the reasoning behind them.

The practitioner was also very friendly and only when essential used medical terms that were again clearly explained.

The practitioner showed empathy and kindness as well as a willingness to listen.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Dear Mr Webber

Thank you for providing feedback on your recent visit to the Audiology Department at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Head of Audiology to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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