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appointments catastrophe

Story from nhs.uk

"appointments catastrophe"

About: Homerton University Hospital

once you get to see someone, i am sure that the treatment can be ok. but booking an appointment is... an adventure. i spent quite some time speaking to someone about the days i can and can't make because of work commitments and in the end i had a letter that i need to see someone on one of the days i can't make. the complaints service? if you can get through to them, they are mostly nice ok, but they do not give any actual answers or can really help in a constructive way. all in all, a waste of time, so if you could choose another hospital, perhaps you should.

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Responses

Response from Homerton University Hospital 8 years ago
Homerton University Hospital

Submitted on 30/10/2015 at 16:12
Published on nhs.uk on 31/10/2015 at 01:30

We are very sorry to hear about your poor experience when making an appointment at Homerton.

Your feedback has been passed onto the service. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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