"Clinical diagnostic unit"

About: Queen's Hospital (Romford)

Reception unmanned, staff busy having a chat rather than sitting at the window.

Had to wait until they finished talking before one put their head round.

Stoma nurse decided granulomas did not need treatment, reapplied ostomy supply for patient.

24 hours later, ostomy equipment leaked badly with liquid faeces escaping from the part of the flange where the untreated granulomas are.

Soma nurse spent more time out of office looking for diary than treating patient.

Not very happy when patient declined next appointment date as it clashed with another hospital appointment and they had to find another.

Stoma care is sponsored by Hollister, so staff unable to offer suggestions to improve better adhesion that could be offered on prescription from Coloplast.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for leaving your comment on NHS Choices. I am concerned to hear about your experience, and want to make sure this investigated. Please contact me through our PALS team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Nadeem Moghal Medical Director

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