This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Disgusted that my son is now pestered by..."

About: Royal Alexandra Children's Hospital

After attending The Royal Alex A&E with my son, I received a call from an automated call centre saying it was on behalf of the hospital trust and would my son answer a survey, asking to press 1 if I was my son or 2 if I could bring my son to the phone. I could not believe that a children's hospital had passed my son's information on. I think this is very disgusting to pass on a child information for this type of call. Since this I have also had an person asking to speck to my son asking for him by name. I told them he was asking to speck to a child and what did they want, they then said that I could answer the question on his behalf. I then put the resever down.

Beware when filling out forms at this hospital because some where there must not been an opt out box to tick which I missed.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Alexandra Children's Hospital 7 years ago
Royal Alexandra Children's Hospital
Submitted on 12/09/2016 at 14:34
Published on nhs.uk on 13/09/2016 at 02:32


Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k