"Disgusted that my son is now pestered by..."

About: Royal Alexandra Children's Hospital

After attending The Royal Alex A&E with my son, I received a call from an automated call centre saying it was on behalf of the hospital trust and would my son answer a survey, asking to press 1 if I was my son or 2 if I could bring my son to the phone. I could not believe that a children's hospital had passed my son's information on. I think this is very disgusting to pass on a child information for this type of call. Since this I have also had an person asking to speck to my son asking for him by name. I told them he was asking to speck to a child and what did they want, they then said that I could answer the question on his behalf. I then put the resever down.

Beware when filling out forms at this hospital because some where there must not been an opt out box to tick which I missed.

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Responses

Response from Royal Alexandra Children's Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

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