"Waiting times"

About: Burnley General Hospital

The waiting times are unbelievable, today I waited over 2 and a half to be seen by the consultant after the growth scan. From personal experience and speaking to other people in the waiting room it would appear that excess waiting periods are quite common.

The staff are lovely, however clearly do not have sufficient staffing levels to meet demand.


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Response from Burnley General Hospital

Thank you for your feedback on your visit to Burnley General Hospital and thank-you for taking the time to do so.

I am pleased you found the staff lovely but am sorry you had a long wait to see the consultant after your scan. I will make sure this is brought to the attention of the staff.

If you would like to talk through your visit to us with one of our Patient Experience team you can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Thank you again for your comments

Helen Ritchie

Senior Patient Experience Facilitator.

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