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Excellent care

Story from nhs.uk

"Excellent care"

About: University Hospital Aintree

I have cancer and am thus a frequent flyer at Aintree Hospital.

I was disappointed with the care I received during several visits to A&E. I had all the symptoms of a bowel obstruction yet was several times dismissed as just having a stomach bug - even after my cancer diagnosis. This, combined with dismissive GPs, led to a nine month delay in me getting the treatment I required.

However, since then, the hospital has redeemed itself thanks to the care of the wonderful consultant and nurse. I have also been very impressed with the nurses on Ward 3 and the great reception staff at elective care, who are always very kind.

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Responses

Response from University Hospital Aintree 8 years ago
University Hospital Aintree

Submitted on 02/11/2015 at 15:17
Published on nhs.uk on 03/11/2015 at 01:31

We're sorry to hear that you don't feel your concerns were taken seriously at first but we are pleased that you are satisfied with the care you've received since. Thank you for taking the time to leave a comment.

If there are ever any issues or concerns around your care then you can contact our Patient Advice and Complaints team.

You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL

Thank you.

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