"BMI takes 3 months to repay an overcharge for treatment!"

About: BMI Healthcare

(as the patient),

I had a biopsy done for skin cancer and was overcharged £93 by BMI. Not a lot you might think but it obviously was for BMI. It took them 3 months to repay me and involved 2 letters and 2 emails from my consultant, 2 emails to their Patient Query line, 2 attempted emails to their Patient Query team (these were not received as they gave me an incorrect email address) and one further email to a BMI employee. Oh, and I was told when I first contacted them about this overcharge that; the systems were down and could I contact them again in 4 days time! To top it all they, allegedly, sent a cheque to my home address which was returned to them as address unknow’. How surprising, as each of their invoices and the credit note had unerringly found their target!

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Response from BMI Healthcare Ltd We are preparing to make a change

Thank you for your feedback. I am sorry to see that you had to wait for your refund. I'm really keen to find out which hospital you were dealing with as I would very much like to discuss your story with the Executive Director and get back to you.

Kind regards

BMI Healthcare

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Update posted by Disgruntled customer (the patient)

The hospital I dealt with was the QEH in kings lynn