"Communication"

About: The Great Western Hospital

My daughters waited over six months to be seen and were advised they needed treatment .Another six months month later we had the letters advising of date to come in for moulding , photographs and X-rays .This was changed three times via text , telephone and then letter. The day before the next appointment we had a call asking us to confirm our attendance which we did. Then another call 3 hours later cancelling it. When they were seen staff were great true professionals reassuring and patient with anxious 13 year olds . All steam ahead we thought , no more covering mouth with hands when talking as so anxious someone will make crass comment about their teeth. Alas no three more letters , two phone calls and texts to then be advised a year before any contact . I know the token response to this will be refer to PALS , who will say so sorry waiting lists and resources , priority of need . Share this with 14 year old girls who won't leave house in case called goofy , buck teeth or some other delightful crash upsetting comment.

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Responses

Response from The Great Western Hospital

We are sorry to hear your recent experience regarding your daughter did not meet your expectations.

Please accept our apologies for the delayed response. We take concerns seriously and are keen to investigate and take action as appropriate.

You refer to Pals , and that would be the process to look into your concerns to see if we can do anything to help you. If you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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