About: Royal Orthopaedic Hospital

Having been under the Royal orthopaedic Hospital for a year i was told on my review i was being passed onto the Spinal team this was in august.After not hearing anything for two and a half months i rang the Hospital.

i was then told should have had a letter telling i was being referred back to my GP and they would send me a copy.

They did not send me a copy and when they did it did not mention referral to my GP it said i would be referred to the spinal team.

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Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust

Dear Ian,

Many thanks for your feedback here, and I'm sorry your experience hasn't met your expectations. We'd really like to look into this for you. Our Patient Advice and Liaison Service (PALS) can be contacted on 0121 685 4128 or roh-tr.pals@nhs.net

I do hope you get in touch so we can ensure that you have all the information you need.

With thanks and best wishes

Sally Xerri-Brooks

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