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Real empathy & desire to help you personally

Story from nhs.uk

"Real empathy & desire to help you personally"

About: Wexham Park Hospital

I have had a great experience mainly with the radiology team & also the team that organise appointments. A member of staff could not have done enough for me.

I was being quite difficult, due to a servere phobia, but they could not have been more patient & understanding. Consequently I had an appointment in a reasonable timescale with no stress which certainly made it easier for me & my phobia!

Thank you, I hope you get the recognition for your patience & professionalism.

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Responses

Response from Wexham Park Hospital 8 years ago
Wexham Park Hospital

Submitted on 30/10/2015 at 13:15
Published on nhs.uk on 31/10/2015 at 01:31

Dear Beki

Thanks for taking the time to leave your feedback.

I am pleased to hear that your experience has been a positive one and the staff were patient and professional.

They really do try to treat everyone as though it were their own family member and do their best.

It's feedback such as yours that makes it all worthwhile.

I will pass it on

Kind Regards

Claire Marshall

Head of Patient Experience

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