"A & E Visit"

About: The Queen Elizabeth Hospital (King's Lynn)

Visited the Accident and Emergency department. A & E Doctor i saw was so rude and condescending .Treatment time was very slow. Had to relay information to different members of staff while i was there about my visit. Surely in this day and age it's quicker and more convenient to have an electronic system rather than relying on paper. Hospital is stuck in the past. Witnessed cleaners just milling around chatting to each other and using their phones in front of Patients. Is it any wonder the hospital gets outbreaks?

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Response from The Queen Elizabeth Hospital

I am disappointed to read of your poor impression of the service within the Emergency Department. Your comment has been fed back to the senior medical and nursing staff in the department for them to follow up with staff and I know that they are equally disappointed that you had such a poor experience. The department does have an electronic record system on which the entire attendance in the department is recorded. I appreciate that it can be annoying to have to repeat your reason for attendance but doctors and nurses like to confirm details with patients to ensure they have the correct picture. The computers are positioned in central areas within the department and there are not individual computers within every cubicle. This means that staff will record some details on paper and then transfer it onto the electronic system when they have completed their assessment, observation or investigation. I also intend to share your comments with the Head of Hotel Services who will follow up the issues you highlight with the staff involved. If you would like to discuss any of these matters in greater detail please do contact me directly.

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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