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The doctor disappeared

Posted By okrushek

"The doctor disappeared"

About: Ipswich Hospital / Gynaecology

(as the patient),

At first, during the interview the doctor who was seeing me was very nice and warm but then after the examination and a little procedure they just disappeared really quickly which was very surprising because people usually want to talk to their doctor after the examination to find out what's happening. this was really disappointing and now I have to wait for the results not knowing what's going on with me.

the nurse on the other hand was very calming and nice.

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Responses

Response from Dominic Mundy, Patient and Carer Experience Manager, Clinical Directorate, Ipswich Hospital NHS Trust 8 years ago
Dominic Mundy
Patient and Carer Experience Manager, Clinical Directorate,
Ipswich Hospital NHS Trust

Submitted on 29/10/2015 at 08:51
Published on Care Opinion at 11:21

Good morning,

Thank you ever so much for taking the time to leave your feedback. I apologise for the delay in response, I was just keen to speak with someone within the Clinic before getting back to you.

Having spoken with Jane Mooney, Gynaecology Sister, she wanted to share the following with you...

“I can only apologise for your recent experience and appreciate how disappointing it must have been not to have had the opportunity to further discuss the procedure performed along with findings and any potential next steps.

Whilst your experience was not as expected I appreciate the time you have taken to write to us. We are always looking to improve our service and the quality of care we provide and your comments and feedback will help in our improvement”

If you have any further concerns or queries, or if I can help in anyway at all please dont hesitate in contacting me directly on 01473 702 536 or dominic.mundy@ipswichhospital.nhs.uk.


Many thanks again.

Dom
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Response from Ipswich Hospital 8 years ago
Ipswich Hospital

Submitted on 11/01/2016 at 08:40
Published on nhs.uk on 12/01/2016 at 01:31

Thank you for your kindness in letting us have this feedback which we will discuss with the clinical team caring for you. Every good wish.

Jan

Jan Ingle

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