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impossible to get help

Story from nhs.uk

"impossible to get help"

About: Prospect Park Hospital

Desperately been trying over weekend to get some advice concerning my mother who has had a relapse with her illnes.

Impossible to get hold of anyone involved in her care.

Passed from one department to another with no one knowing who should be contacted.

Oh well maybe I;ll try again tomorrow,

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Responses

Response from Prospect Park Hospital 8 years ago
Prospect Park Hospital

Submitted on 27/10/2015 at 08:34
Published on nhs.uk on 28/10/2015 at 01:31

Hello,

Thank you for your posting. We are sorry that you could not obtain help for your mother over the weekend. I have notified senior staff. Please contact me for a full discussion so that we are able to provide you with a full response. If you would prefer to remain anonymous, you can contact your local Healthwatch organisation for assistance.Details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail trevor.lyalle@berkshire.nhs.uk

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